by Buildspace Team

Stop Losing 40% of New Customers to Slow Onboarding

Split-screen showing customer onboarding transformation: Left side depicts a frustrated customer in a long queue at a fitness club reception desk, holding multiple documents while a stressed employee manually types information. Right side shows the same customer smiling, simply holding up their phone to scan their ID, with a green checkmark appearing instantly on both the phone and reception screen.

Your new customer is excited. They want to join your gym, open an account, or start treatment. Then the paperwork begins. ID copies, manual forms, waiting for verification. That excitement dies.

Studies show up to 40% of customers abandon a business during a long onboarding process. That's a massive, immediate, and expensive business problem.

The "Old Way" is Costing You Money

Right now, you're likely stuck with two bad options:

Manual Onboarding: Your staff wastes hours on repetitive data entry, photocopying IDs, and chasing emails. It’s slow, full of errors, and burns out your team.
Overpriced SaaS: You pay a fortune for generic verification software that's over-engineered and doesn't fit your workflow. You're paying for "bank-level security" when you just need to verify an ID and a form.

Both are compromises that cost you revenue and customers.

Infographic showing the customer onboarding journey as a path with multiple friction points marked as barriers: 'Wait for staff availability', 'Provide physical documents', 'Fill redundant forms', 'Wait for manual verification', 'Follow up on missing info', 'Final approval delays'. Each barrier shows customers dropping off, with a counter showing '40% total abandonment rate'.

The Painkiller: A Custom Onboarding Tool That Just Works

We build a small, perfect, custom AI tool that solves this one problem. It does exactly what you need, and nothing you don't.

The outcome: A new customer can scan their ID and documents on their phone, and be fully verified and onboarded in under 60 seconds. The data goes exactly where you need it—your membership system, EMR, or CRM.

We build specific flows for your business:

Fitness Clubs: Instant ID scan for age verification, automated waiver signing, and integration with your member management software.
Medical Clinics: HIPAA-compliant patient ID and insurance card scanning, digitizing medical history forms, and automated consent.
Financial Services: Custom KYC/AML checks, document authenticity verification, and audit-ready reporting, all integrated into your workflow.

The Proof: The ROI is Undeniable

Let's talk numbers. Generic SaaS providers charge between $1 to $3 per verification.

Our custom-built solutions start at $0.005 per document processed [1].

For a fitness club onboarding 500 members a month, the math is simple:

Old Way (at $1.50/verification): $750/month + staff time.
Buildspace Painkiller: ~$30/month. You save over 95% on the software cost while also freeing up dozens of hours of staff time [1].

ROI comparison chart showing two scenarios for a business onboarding 500 customers/month: Traditional approach shows costs of $1,500/month for verification service + $2,000 in staff time = $3,500 total. Buildspace approach shows $250/month for custom solution + $200 in reduced staff time = $450 total. A large arrow points to '$3,050 monthly savings' with additional benefits listed: 'Higher conversion rates', 'Happier customers', 'Reduced compliance risk'.

Our Offer: See It Work With Your Process, For Free

Stop wondering if it will work for you. Let's prove it. We will build a free proof-of-concept for your specific onboarding flow. No sales calls, no commitment. Just a solution.

Stop losing customers to paperwork. Start winning them with a frictionless experience.